TERMS & CONDITIONS
CUSTOMER CARE
Customer satisfaction is our priority.
We are committed to providing high-quality jewellery and exceptional customer service. If you have any questions regarding your order, shipping, returns, or products, our support team is here to help.
Contact us at:
Email: supportivylondonuk@gmail.com
We aim to respond to all enquiries within 24–48 business hours.
Our team is dedicated to ensuring a smooth and enjoyable shopping experience from the moment you place your order until it arrives at your door.
PRIVACY & SAFETY
We respect your privacy and are committed to protecting your personal information.
When you place an order, we may collect information including your name, address, email address, phone number, and payment details.
Your information is used solely for:
• Processing and delivering orders
• Customer support
• Fraud prevention
• Improving our website and services
We do not sell or rent your personal information to third parties.
Payments are processed securely through trusted payment providers. We do not store your payment card details.
By using our website, you consent to the collection and use of information as described in this Privacy Policy.
If you have any questions regarding your data, please contact:
TERMS & CONDITIONS
1. General
By accessing and using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
We reserve the right to update, modify, or replace these terms at any time without prior notice.
2. Products
We strive to ensure that all product descriptions, images, and prices are accurate. However, slight variations in colour, appearance, or packaging may occur due to photography, screen settings, or manufacturing updates.
All products are subject to availability.
3. Pricing
All prices are displayed in GBP (£) and include applicable taxes where required by law.
We reserve the right to change prices at any time without notice.
4. Orders
Once an order is placed, you will receive an order confirmation email.
We reserve the right to refuse or cancel any order if fraudulent activity is suspected or if a product becomes unavailable.
5. Shipping
Estimated delivery times are provided for guidance only and may vary due to courier delays, customs processing, weather conditions, or other circumstances beyond our control.
6. Returns & Refunds
Customers may request a return within 14 days of receiving their order.
Returned items must be unused, unworn, and in their original packaging.
Refunds will be processed after inspection of the returned item.
Personalised items are non-refundable unless faulty.
7. Limitation of Liability
We shall not be liable for indirect, incidental, or consequential damages resulting from the use of our products or website.
8. Contact
For any questions regarding these Terms & Conditions, please contact us at:
Email: supportivylondonuk@gmail.com
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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Offline Payments